Check-in and Check-out Process
Our host will be available at all times to assist you with any questions or needs during your stay.
Check-in:
At the indicated arrival time, our host will be waiting to welcome you. At that moment, you will be given the apartment keys, access to the terrace viewpoint, and the parking remote (if applicable). Important details about the apartment and its amenities will also be explained.
As indicated in the Terms and Conditions of Use, full payment and the signing of the rental agreement (for short stays) will be completed during check-in.
If you experience any issues upon arrival, please inform us as soon as possible by calling +34 628 37 89 86 or emailing info@apartamentoslacasaverde.com.
Check-out:
We will try to be present at the time of your departure to conduct an apartment inspection. However, if this is not possible, you may check out independently.
In that case, we ask that you leave the keys and the parking remote (if applicable) inside the apartment, preferably on the dining table, and close the door. We will then inspect the apartment afterward.
Terms of Use
Languages of Communication:
We primarily communicate in Spanish, but we can also assist in English and German.
Check-in and Check-out Times:
- Check-in: Between 16:00 and 22:00. If you need to arrive after 22:00 or before 09:00, an additional charge of €25 will apply, which must be arranged in advance. If arriving in the morning, check-in is subject to availability. Please send a message to +34 628 37 89 86 when you are on your way.
- Check-out: By 12:00.
Restrictions:
- Smoking is not permitted in the apartments.
- Children under 14 are not allowed on the terrace viewpoint without adult supervision.
- Guests must respect the community's quiet hours, and noise is not allowed after 22:00.
Extra Beds and Baby Packs:
- A maximum of one extra bed per apartment.
- Baby packs (crib, high chair, bathtub) are available upon request and must be confirmed in advance.
Wi-Fi and Technology:
Wi-Fi is free of charge, and you will be provided with the password upon arrival. We also have a Wi-Fi printer available for any printing needs.
Cleaning Service:
Weekly cleaning is available at a cost of €40 per stay. For stays longer than 8 days, weekly cleaning is included in the price. Additional cleaning services are available upon request for an extra fee.
Parking:
Parking is available at €6 per night. Free parking spaces are also available nearby.
Guest Responsibilities:
- Daily disposal of trash in street containers.
- Respecting community quiet hours by avoiding noise after 22:00.
Payment and Cancellation Conditions
Payments will be made in Euros (€).
- Upon Check-in, payment of 100% of the reservation amount is required by Credit Card or Cash (in accordance with tax law Ley 7/2012, of October 29 - Limitations).
- At Check-in, a pre-authorization of €150 corresponding to the Security Deposit will be held on your Credit Card. This pre-authorization will be released 48 hours after departure, following the apartment inspection.
Accepted Credit Cards:
- VISA
- V PAY
- MASTERCARD
- MAESTRO
- UNIONPAY
- JB
- AMERICAN EXPRESS
All advance payments are processed through secure payment gateways from certified providers. We use the following systems:
- Stripe Payment Gateway
- Redsýs Digital Payment System by Banco de Sabadell
- PayPal Payment System
Security Deposit:
A pre-authorization of €150 via credit card is required at check-in. This deposit will be released 48 hours after your departure, following the apartment inspection. It covers minor damages due to misuse, which are non-refundable if directly attributable to the guest.
Cancellation and No-show Policy:
We do not have specific cancellation or no-show conditions.